Returns Policy
Refund Policy for OT For You
At OT For You, we are committed to providing quality products that meet your needs. If you’re not completely satisfied with your purchase, we’re here to help!
1. Returns
- You have 30 days from the date of purchase to return an item for a refund.
- To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
- To initiate a return, please contact our customer service team at sales@otforyou.com.au with your order number and reason for the return.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3. Exchanges
- If you would like to exchange an item for a different product, please contact us to discuss your options. Exchanges are subject to product availability.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt. We may require photos of the damage for verification.
- We will provide a replacement or refund for items confirmed to be defective or damaged upon arrival.
5. Shipping Costs
- Shipping costs for returned items are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item shipped).
- Original shipping fees are non-refundable (international orders).
6. Contact Us
For any questions regarding our refund policy, please contact us: sales@otforyou.com.au
